Frequently Asked Questions

Find answers to some of our frequently asked questions, they are grouped into the following:

Please get in touch if you cannot find what you're looking for.

 

Property

+ Are pets accepted?

Sorry, we operate a strict no pets policy in all properties to cater to guests that may have allergies.

+ Do you accept babies/children?

The two-person properties are not suitable nor designed for small babies or children.

+ Is there internet access / wifi connection?

All properties have WiFi access, if required, please ask on arrival for the password.

+ What is included in the property?

  • Internet Access (WiFi)
  • Bed linen
  • Towels (one hand and one bath towel per person, please bring your own beach towels)
  • Welcome tray
  • Central heating and Electric
  • Tea towels, oven gloves, washing up liquid and dishwasher tablets
  • Toilet roll per bathroom.
  • Locally made St Kitts Herbery Rosemary and Bergamot Soap, Hair & Body Wash and Conditioner.

The following facilities are generally provided (please check property pages for specific property facilities):

  • TV, DVD, Hi Fi System
  • Hair Dryer, Iron/Ironing Board, Vacuum Cleaner
  • Fully Equipped Kitchen
  • Dishwasher
  • Washing Machine and Tumble Dryer
  • Electric Oven and Hob
  • Fridge/Freezer, Microwave and Toaster
  • Garden Furniture & BBQ
  • Kitchens are fully equipped so you shouldn't need to bring your own cooking equipment. If there is anything you need during your stay please let us know and we will do our best to help.

+ What is mobile phone signal reception like?

Most operators provide a good call signal, you can check coverage via your operators website (use postcode: EX23 0HP) or see below for when we last checked:

  • EE: 3G - Good. 4G - Great outdoor and good indoor coverage.
  • Vodafone: 3G - Outdoors and variable indoors. 4G - Outdoors and variable indoors.
  • O2: 3G - Good outdoors and variable indoors. 4G - Ok outdoors and variable indoors.
  • Three: 3G - Good outdoors and variable indoors. 4G - Good outdoors and variable indoors.

+ Do you allow smoking in the property?

Smoking is not permitted inside any buildings at Wooldown Holiday Cottages.

 

Booking

+ How do I book a holiday with you?

You can book a property through our booking system or please do not hesitate to give us a call on 01288 361 216.

+ Do you offer short breaks?

Short breaks are offered in all our properties all year round. You can book to arrive and depart any day of the week.

+ Can I amend my booking?

Subject to availability and payment, a property that has been selected more than 7 weeks before the holiday start date may be changed providing a charge of £20 and any difference in price between the properties is paid within 5 days.

The time period and charge started above may not apply if you wish to extend your stay - please contact us for more information.

+ Can I extend my stay?

Please contact us to add additional nights to your stay (subject to availability), if additional nights are not available we maybe able to offer you an alternative property.

+ What is your cancellation cover?

As well as our cancellation cover, it is strongly advised that guests take out personal insurance for their holiday.

Our cancellation cover may only be taken out at the time of booking.

If the booking leader has to cancel the holiday for one of the reasons below a refund up to the total amount of monies paid to Wooldown Holiday Cottages for the related holiday, up to and including the day before the holiday start day, providing supporting evidence is supplied (e.g. Doctors Certificate, Redundancy Notice, etc).

Reasons covered:

  • A member of your party, or a close relative suffers a serious illness, accident or death which you did not know about at the time of booking.
  • A member of your party is made redundant (after 10 months continuous employment) within 6 weeks of the holiday start date.
  • A member of your party is called for Jury Service or as a witness in a court of law.
  • A member of the party serving in HM Forces is subject to an unforeseen posting (other than arising from war or similar hostilities); and your party is prevented from going on holiday.
  • A burglary occurs at the home of a member of your party within 14 days of the holiday start date.
  • A fire, flood or storm occurs at the home of a member of your party within 14 days of the holiday start date which makes their home uninhabitable.

Cancellation cover does not cover termination/cancellation of Your holiday by the owners of Wooldown Holiday Cottages.

+ How do I cancel my holiday?

If you wish to cancel your holiday, you should notify us immediately by telephone and this should be confirmed by email or post within 5 days.

If you took out our cancellation cover and meet one of the criterion, then:

  • You will receive a full refund for the holiday cost.

If you did not take out our cancellation cover:

  • You are still liable for the holiday value.
  • In the event of your holiday being re-let, you will be entitled to a refund payment based on the period of stay re-let minus your deposit amount (25%).

In both cases, any credit card charges will not be refunded.

If notice of cancellation for any holiday at least 10 months prior to the holiday start date, an unconditional refund will be given minus an administration charge of £20.

 

Payment

+ How much deposit do you require?

A deposit is required to make a reservation. This is a minimum of 25% of the cost of the accommodation or £50, whichever is greater.

+ What payment methods do you accept?

If you book online or over the phone the following payment methods are accepted:

  • VISA (there is a 2% surcharge for this card)
  • Mastercard (there is a 2% surcharge for this card).
  • VISA Electron
  • VISA Debit/Delta
  • Mastercard Debit Card
  • Maestro
  • Solo

Please contact us if you wish to pay by bank transfer or cheque.

+ Can I pay in installments?

After a deposit payment has been made you can pay by installments as long as any outstanding balance is paid at least 6 weeks prior to your arrival date. You will need to contact us to arrange this facility.

+ When is my balance due?

Any outstanding balances are due at least 6 weeks prior to your holiday start date.

+ If I decide to arrive after the arrival day/depart before the departure date can I get a refund for the unused nights?

We are unable to refund for any unused nights in the event of a later than planned arrival or earlier departure.

 

Arrival and Departure

+ What are the check-in and departure times?

All properties are available from: 4.00pm.

If you arrive earlier into Cornwall please telephone us as you maybe able to access the property earlier if it has been fully cleaned and prepared for your arrival.

If you plan to arrive later than 6.30pm and have not indicated this upon booking, please notify us by email or telephone 01288 361 216.

Departure time is: 10.15 am.

+ Where do I collect my key?

Please drive to the main house first.

We will show you where to park, around the property and our best to help with any queries you may have.

+ I plan to arrive late at night, is that ok?

If you plan to arrive later than 6.30pm and have not indicated this upon booking, please notify us by email or telephone 01288 361 216.

+ What is the address and postcode?

Wooldown Holiday Cottages, Sharlands Road, Marhamchurch, Bude, Cornwall, EX23 0HP.

If you are using Sat Nav please do not rely on the postcode alone as this is shared by other locations in the area, please get to the village of Marhamchurch and follow our directions from there.